Business Services in SL1

The service economy accounts for a large portion of global GDP and provides countless jobs. The most prominent examples of business services are banking, insurance, transportation, warehousing and communication. These services are vital for businesses of all sizes and industries.

Business-to-business (B2B) service takes place between trade organizations. For example, a car manufacturing company performs B2B transactions with a wholesaler who sells the car parts like tires and rubber hoses that are used to build a vehicle. In contrast to business-to-consumer and business-to-government services, B2B services are non-tangible.

These services help companies reduce cost, deliver value to customers, and achieve strategic goals. They also enhance operational efficiency and foster innovation. Moreover, they provide specialized expertise and facilitate access to new markets. Furthermore, they enable the outsourcing of non-core functions and help to focus on core competencies.

There are several types of Business services, such as Information technology services (IT), property and equipment maintenance services, marketing and advertising services, human resource management services, and logistics and supply chain services. In addition, Business services can be divided into professional and management services, consulting services and support services.

In SL1, you can define which CIs are considered as Business services and which are considered as Technical services by clicking the Business or Technical tab. For instance, a service such as E-mail is a Business service that relies on various Technical services like network hardware and servers. You can also select one or more Business services and set them as favorite so that they display at the top of the list on the Business services page.